Privacy policy
This Privacy Policy describes how elvarinio handles personal information when you browse our website, place an order, contact customer support or choose to receive updates. elvarinio is operated by Chongqing Xiaobaihui Network Technology Co., Ltd. Our online store uses Shopify.
Information we collect
Depending on how you use the store, we collect information you provide and information generated by your visit. This can include:
- Your name, email address, billing address, delivery address and other contact information you supply.
- Items ordered, payment status, transaction records, delivery details and return or refund requests.
- Account information, if you choose to create or use an account.
- Messages, photographs and other details you send to customer support.
- Device and browser details, IP address, cookies, pages viewed and interactions with the store.
Payment credentials are processed by the payment services available at checkout under their own privacy and security practices.
How we use information
We use information to operate the website, accept and fulfill orders, handle payment and refunds, provide order updates, respond to questions, maintain account features and investigate fraud or security concerns. We also use records to meet applicable legal, accounting and dispute-handling requirements. Marketing messages are sent where permitted and according to the choices you make.
How information is shared
Information is shared as needed with Shopify and the providers supporting our store, including payment, delivery, fulfillment, customer support and technology services. Where analytics or advertising services are used, their processing also depends on the store's configuration and your available consent or opt-out choices. We may disclose information to professional advisers or authorities when required for a legal obligation, a valid request or the protection of rights and security.
Cookies and marketing choices
Cookies and similar technologies support features such as the shopping cart, security, website preferences and, where enabled, analytics or advertising. You can use the privacy controls available on the site and the settings in your browser. Restricting essential cookies can affect shopping functions. Unsubscribe from marketing emails using the unsubscribe link; order and service messages may still be needed for an existing purchase.
Your privacy rights
Your location may give you rights to access, correct, delete or obtain a copy of your information, restrict or object to certain processing, withdraw consent, or opt out of particular advertising or data-sharing activities. Visit Your Privacy Choices or email service@elvarinio.com to submit a request. We may need to verify your identity before completing it. We do not discriminate against you for exercising an applicable privacy right.
Retention, security and international processing
We retain information for as long as reasonably needed for the purposes described here, including legal recordkeeping and dispute resolution. Reasonable safeguards are used to protect information, but no online service or transmission method can be guaranteed completely secure. Our company is based in China, and Shopify and other service providers may process information in other countries. Applicable requirements for international transfers continue to apply.
Shopify and external services
Shopify also has responsibilities for information it processes through its platform. You can read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal. External websites and payment services have their own notices, which you should review when using them.
Children and policy updates
The store is not directed to children. Contact us if you believe a child has provided personal information so we can review the matter. We may update this policy as our services or requirements change; the current version and update date will be shown on this page.
Contact information
Brand: elvarinio
Company: Chongqing Xiaobaihui Network Technology Co., Ltd.
Business address: No. 181 Hong'en Road, Attached No. 29, Guanyinqiao Subdistrict, Jiangbei District, Chongqing, China
Customer support: service@elvarinio.com